Systems Administrator II
Tasks
- Administer Confluence
- Administer Jira
- Administer Jira Service Manager
- Configure ITSM user interface
- Configure alerts and notifications
- Configure workflow design
- Create reports and dashboards
- Develop ITSM business rules
- Develop Jira workflows
- Gather business requirements
- Maintain ITSM update sets
- Manage ITSM data imports
- Manage ITSM users groups and roles
- Monitor system upgrades and status
- Orchestrate IT automation integrations
- Test and deploy ITSM changes
- Troubleshoot ITSM issues
Perks/Benefits
- N/A
Skills/Tech-stack
Asset Management | Atlassian automation | CMDB | CSV | Change Management | Confluence | Dashboards | Data Migration | IT Service Management | IT service | ITIL | ITSM API | JQL | JSON | Jira | Jira Service | Jira Service Management | Knowledge Management | Powershell | Python | Reporting | Request Management | SCOM | Scripting | Service Catalog | Service Management | Service Request | Service request management | ServiceNow | SolarWinds | Splunk | UI Actions | UI Policies | UI workflow | Webhooks
Education
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