IT Operations and Support Engineer MKE
Milwaukee, Wisconsin, United States
USD 89K-110K (estimate) Senior-level Full Time
Tasks
- Collaborate on releases and infrastructure changes
- Coordinate problem management
- Coordinate with system owners and vendors
- Develop and train support processes
- Implement routine system changes
- Improve monitoring and alerting
- Lead incident response
- Maintain operational documentation
- Manage support and maintenance toolsets
- Mentor support teams
- Participate in agile IT projects
- Resolve complex technical issues
- Set organizational priorities
- Shift support from reactive to proactive
Perks/Benefits
- Collaborative environment
- Flexible work hours
- Health insurance
- Professional development opportunities
Skills/Tech-stack
Active Directory | Azure AD | BDR platforms | Cause analysis | Compliance Standards | Conferencing Systems | Documentation | Email Security | Endpoint Security | Firewall Security | IOS | ITIL | MAM | MDM | MacOS | Microsoft 365 | Microsoft Intune | Monitoring Tools | Network Protocols | OS tools | Patch Management | Powershell | Root Cause Analysis | Root cause | SCCM | Software packaging | Support automation | Troubleshooting | Virtualization | VoIP | Windows | Windows server
Education
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