Team Lead Desktop Support Technician DC Metro Area
USA DC Washington - 400 Maryland Ave SW (DCC161), United States
USD 81K-98K (estimate) Senior-level Full Time
Tasks
- Ensure compliance with ITSM standards
- Implement support workflows and efficiencies
- Lead support team
- Manage user accounts and permissions
- Provide technical support to executives
- Troubleshoot hardware/software/network issues
Perks/Benefits
Skills/Tech-stack
Account Management | Active Directory | Agile | CrowdStrike | Cybersecurity | DHCP | DNS | Defender ATP | Device Management | Enterprise monitoring | Group Policies | ITIL | Kanban | MS Office | MS Office 365 | Mobile Device Management | Networking | Office 365 | Outlook | Project Management | Remedy | Remote Access | Report generation | Routing | Scrum | ServiceNow | Tanium | Teams | Ticket analysis | User Account Management | VPN | Windows 10 | Windows 11 | Wireless
Education
Regions
Countries
States
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