Team Lead Service Desk Cybersecurity (a)
Tasks
- Assess cybersecurity trends and cloud environments
- Coach analysts
- Conduct performance reviews
- Contribute to service improvement initiatives
- Coordinate with managed services leadership
- Coordinate with operations team
- Create development plans
- Ensure SLA adherence
- Ensure information flow with leadership
- Identify process improvement opportunities
- Improve communication quality
- Lead support analysts
- Maintain awareness of cybersecurity trends and critical infrastructure
- Maintain documentation quality
- Manage 247 shift coverage
- Manage escalation quality
- Monitor alerts
- Optimize shift model
- Prioritize incidents
- Serve as escalation point for complex incidents
- Support incident handling
- Support operational scaling
Perks/Benefits
- Flat hierarchies
- Flexible working
- Hybrid work model
- Part-time options
- Training and development opportunities
Skills/Tech-stack
24x7 operations | Alert Monitoring | Cybersecurity | Escalation management | IT Support | Incident Response | Incident documentation | Log Analysis | Network Monitoring | Process Improvement | SLA management | Service Desk | Service desk operations | Shift scheduling
Education
Associate Degree | Bachelor of Arts | Bachelor of Engineering | Bachelor of Science
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