Team Lead (Software Development Support)
Office - IND - Karnataka, Bengaluru, India
INR 1392K-5000K (estimate) Senior-level Full Time
Tasks
- Coach SDS engineers
- Coordinate with product R and D support and problem management
- Define escalation intake paths and SLAs
- Drive disciplined execution
- Ensure secure coding practices
- Improve processes observability and automation
- Lead customer issue escalations
- Lead recruitment for full time and co op roles
- Manage stakeholder communications
- Oversee software development life cycle
- Own case intake triage and execution
- Perform root cause analysis
- Prioritize and manage Jira cases
Perks/Benefits
- Fertility support
- Flexible annual leave
- Life insurance
- Medical insurance
- Paid Holidays
- Paid parental leave
- Personal accident insurance
- Training and career development programs
- Volunteer days
Skills/Tech-stack
AWS | Amazon Athena | Automation | Bash | Databricks | Docker | Elastic Stack | Jira | Kibana | Kubernetes | Logging | Microsoft Azure | Microsoft SQL | Microsoft SQL Server | MySQL | Observability | Powershell | Python | REST APIs | Ruby | SQL Server | Zendesk
Education
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