Tech Support III/Support Lead Role
Tasks
- Administer Active Directory
- Conduct forensic imaging with FTK Imager
- Coordinate network port activations
- Create SOPs and knowledge base articles
- Deploy software packages
- Execute incident resolution support
- Harden system configurations
- Manage Group Policy Objects
- Perform data backup and restoration
- Perform secure data transfers
- Perform system reimaging
- Perform vulnerability remediation
- Plan and execute technology upgrades
- Provide Tier III technical support
- Provide technical guidance and mentorship
- Resolve IT and cyber tickets
- Serve as escalation resource
- Support security audits
- Troubleshoot VPN connectivity
Perks/Benefits
- 401k matching
- Commuter benefits
- Dental insurance
- Flexible spending accounts
- Health insurance
- Life insurance
- Long-term disability
- Paid time off
- Short-term disability
- Vision insurance
- Wellness program
Skills/Tech-stack
800-53 | Active Directory | BeyondTrust | Chain of Custody | Cisco Secure | Cisco Secure Client | Configuration Manager | DOD STIG | Data Backup | Data Restoration | Endpoint Configuration | Endpoint Configuration Manager | FTK Imager | Forensic Imaging | GPO | Group Policy | Hardware Diagnostics | Hardware Troubleshooting | Hardware refresh | Incident Response | Knowledge Base | Management Framework | Microsoft 365 | Microsoft SCCM | NIST 800 | NIST 800-53 | RMF | Risk Management | Risk Management Framework | S&OP | STIG | Secure Client | Secure Configuration | ServiceNow | Software Deployment | System reimaging | VPN
Regions
Countries
States
Cities
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