Technical Account Manager - (AU)

Tasks

• Advise on platform usage
• Collaborate with customers on integrations
• Conduct account health checks
• Drive customer value using SaaS security platform
• Handle complex scenarios with engineering product and sales
• Identify and deliver improvements to customer support processes tools and prototypes
• Improve customer understanding with documentation and training
• Lead onboarding and enablement
• Manage multiple customer requests and issues
• Provide technical assistance to customers and partners
• Run quarterly business reviews

Perks/Benefits

• 100 percent remote
• Occasional travel

Skills/Tech-stack

API Integration | Authentication | Cloud Security | Customer Relationship Management | Customer Success | Customer relationship | Data correlation | Duo | Google Workspace | Incident Response | Log Analysis | Microsoft 365 | Middleware | OAuth | Okta | Python | Relationship Management | SAML | SaaS security | Threat triage