Technical Account Manager
Tasks
- Create executive customer presentations
- Develop deep understanding of customer business needs
- Lead crisis and incident response
- Maintain integration knowledge of customer environment
- Manage and monitor support interactions
- Oversee strategy to meet customer requirements
- Plan and lead process improvement initiatives
- Plan document and identify risks for production changes
- Provide proactive technical leadership to strategic customers
- Recommend solutions for customer roadmap and technical needs
- Respond to customer escalations
- Review system status and major issues
Perks/Benefits
- Annual wellness days
- Community Outreach Days
- Flexible time off
- Flexible work environment
- Global collaboration and networking opportunities
- Recognition program
- Volunteer days
- Wellbeing program
- Work from anywhere option
Skills/Tech-stack
Active Directory | Compliance | Crisis management | Customer Service | Data Communication | Email Archiving | Email Networking | Incident Response | Linux | Microsoft Exchange | MySQL | Network Security | Project Management | Records management | SMTP | Technical Presentations | Windows
Education
N/A
Roles
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