Technical Account Manager

Tasks

• Advise on log source onboarding data quality improvements data governance
• Advise on threat detection threat hunting incident investigation security operations workflows
• Align platform capabilities with customer security initiatives compliance requirements operational goals
• Assist with use case development detection engineering content tuning security operations optimization
• Communicate platform ROI security outcomes operational metrics strategic recommendations
• Conduct business reviews health checks strategic planning
• Coordinate escalation management facilitate timely resolution of critical issues
• Deliver executive briefings and quarterly business reviews
• Develop trusted advisor relationships with security leaders
• Drive customer adoption retention expansion satisfaction
• Identify and address technical challenges adoption barriers operational inefficiencies
• Map detection content to MITRE ATT&CK and compliance frameworks
• Monitor platform health adoption metrics risk indicators
• Provide guidance on SIEM architecture security monitoring threat detection incident response
• Review deployments recommend best practices for scalability performance operational efficiency
• Serve as primary technical point of contact for enterprise customers
• Translate technical concepts into business focused outcomes

Perks/Benefits

• N/A

Skills/Tech-stack

AWS | CIS Controls | Cloud Security | Data Governance | Data Quality | Detection engineering | Event Correlation | Google Cloud | HIPAA | ISO 27001 | Identity Security | Incident Response | Log Management | MITRE ATT&CK | Microsoft Azure | NIST CSF | Operations Center | PCI DSS | Powershell | Python | REST API | SIEM | SOAR | SOX | Security Event Correlation | Security Operations Center | Security operations | Threat Intelligence | Threat detection | Threat hunting | Troubleshooting | UEBA