Technical Assistance Center Engineer
Tasks
- Analyze and troubleshoot customer issues
- Assess cybersecurity technologies
- Collaborate with product teams for implementation
- Contribute to technical documentation
- Create documentation and training
- Develop solutions and test in labs
- Guide customers in using Picus software
- Manage product releases
- Own and resolve issues
- Report and track field issues
- Research and identify platform improvements
Perks/Benefits
Skills/Tech-stack
Application Firewalls | Client Interaction | Communication | Cybersecurity | DLP | EDR | Email Security | Firewalls | Linux | Networking | Problem Solving | Product knowledge | Query Optimization | Remote Support | SIEM | TCP/IP | Technical documentation | Troubleshooting | Web Application | Web Application Firewalls | Windows | Wireshark | XDR
Education
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