Technical CSM
Tasks
- Collaborate with sales and engineering teams
- Communicate updates and upgrades to customers
- Conduct best practices workshops and training
- Conduct health checks and provide advisory
- Coordinate escalation processes
- Coordinate with product management and engineering teams
- Develop and deliver QBR and value plans
- Identify customer needs for added value
- Manage customer relationships
- Monitor deployments and solutions
- Plan and execute strategic meetings with C-level
- Review product adoption and effectiveness
- Run governance meetings
- Understand customer goals and use cases
Perks/Benefits
- Community involvement support
- Medical, dental & vision coverage
- Paid parental leave
- Paid time off
- Retirement plans
Skills/Tech-stack
Communication | Customer Management | Documentation | Firewalls | HTTP | Network Security | PKI | Presentation | Problem Solving | Proxy | SIEM | SSL | TCP/IP | Technical Support | Technical translation | Troubleshooting | VPN
Education
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