Technical Customer Care Engineer
Bournemouth, United Kingdom
GBP 36K-40K (estimate) Mid-level Part Time
Tasks
- Collaborate with support teams
- Continuously improve technical skills
- Develop product knowledge
- Document and analyze customer requests
- Follow defined processes and procedures
- Perform scheduled callbacks
- Perform troubleshooting
- Provide technical support to customers
- Qualify and escalate issues
- Respond to customer and stakeholder requests
Perks/Benefits
- Child Birth Allowance
- Christmas hamper
- Cycle to work
- Death in service
- Employee assistance
- Enhanced parental leave
- Extra holiday
- Food and drinks
- Free parking
- Friday breakfast
- Health insurance
- Loyalty award
- Marriage allowance
- Parties
- Pension
- Perkbox
- Referral scheme
- Sight tests
- Tech scheme
- Wellbeing allowance
Skills/Tech-stack
Analysis | Customer communication | Documentation | Network Architecture | Operating Systems | Problem escalation | Product support | Team Collaboration | Technical knowledge | Troubleshooting
Education
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