Technical Customer Care Engineer
Bournemouth, United Kingdom
GBP 36K-40K (estimate) Mid-level Part Time
Tasks
- Collaborate with support teams
- Continuously improve technical skills
- Develop product knowledge
- Document and analyze customer requests
- Follow defined processes and procedures
- Perform scheduled callbacks
- Perform troubleshooting
- Provide technical support to customers
- Qualify and escalate issues
- Respond to customer and stakeholder requests
Perks/Benefits
- Child Birth Allowance
- Christmas hamper
- Cycle to work
- Death in service
- Employee assistance
- Enhanced parental leave
- Extra holiday
- Food and drinks
- Free parking
- Friday breakfast
- Health insurance
- Loyalty award
- Marriage allowance
- Parties
- Pension
- Perkbox
- Referral scheme
- Sight tests
- Tech scheme
- Wellbeing allowance
Skills/Tech-stack
Analysis | Customer communication | Documentation | Network Architecture | Operating Systems | Problem escalation | Product support | Team Collaboration | Technical knowledge | Troubleshooting
Education
Related jobs
-
Security Engineer, Offensive Security GBP 42K-55KAutomation | Best practices | Burp Suite | DNS | HTTPMid-level Full TimeMansfield, Nottingham2d ago
-
Technical Security Engineer GBP 29K-36KAutomation | Fault analysis | Grafana | Health Check | Health Check MonitoringBirthday off | Broadband discounts | Bupa healthcare | Cycle2Work | Dental insuranceMid-level Full TimeAndover, Northampton, Reading2d ago
-
Information Systems Engineer II - Onsite Andover, MA USD 68K-131KAccount Management | Cybersecurity | IVANTI | Linux | NessusRelocation assistance | Security clearance supportMid-level Full TimeUS-MA-ANDOVER-AN1 ~ 350 Lowell St ~ …3d ago
-
Cyber Security Incident Responder GBP 58K-61KAttacker tactics | Elastic Stack | Incident Response | Kibana | Log AnalysisAnnual paid time off | Company pension | Cycle to work scheme | Dental insurance | EV schemeSenior-level Full TimeBristol, United Kingdom3d ago
-
Technical Support Engineer III GBP 61K-78KBash | Cloud infrastructure | Cybersecurity | Encryption | IT OperationsEmployee assistance program | Healthcare insurance | Life insurance | On-call rotation | Paid Company HolidaysSenior-level Full TimeHome Office (Belfast)6d ago
-
Ansible | Certificates | Chef | Cloud Architecture | DevSecOpsNon-standard work hours | On-call rotationMid-level Full TimeLondon, UK6d ago
-
Senior Software Engineer, Chem-Bio GBP 27K-145KAPI | AWS | CI/CD | Container Orchestration | DocumentationAnnual leave | Conference funding | Hybrid working | Learning and development stipends | Paid parental leaveSenior-level Full TimeLondon, UK7d ago
-
Customer Success Engineer GBP 70K-90KAccess Management | Architecture Review | Customer Success | Cybersecurity | Enterprise SoftwareEmployee assistance program | Healthcare insurance | Life insurance | Paid Company Holidays | Paid time offSenior-level Full TimeHome Office (United Kingdom) R14d ago
-
🚀 CENSUS Cybersecurity Engineering Internship Program: Learn. Hack. Secure! United Kingdom Remote GBP 30K-34KApplication Security Testing | Burp Suite | Cybersecurity | Debugging | Exploit DevelopmentCareer opportunities job offer | Mentorship | Paid internship | Remote work within UKEntry-level Full Time InternshipUnited Kingdom - Remote R15d ago
-
Business Resumption Engineer GBP 50K-55KBackup Management | Bash | Best practices | Command Line | Command-line InterfaceMid-level Full TimeUK - London15d ago
-
Cyber Security Engineer, Lead GBP 52K-60KCisco Networking | Control Systems | Debugging | Firewall Configuration | Hotline supportOn-call rotation | Professional development | Shift coverageSenior-level Full TimeWarrington, Cheshire, GB, WA3 6XG16d ago
-
BGP | Check Point | Cisco ACI | Cisco ASA | Cisco IOSExecutive-level Full TimeLondon Ropemaker place, United Kingdom21d ago
-
Technical Solution Engineer GBP 50K-65KAWS | Azure | Cloud services | Cybersecurity | ISO 27001Community programmes | Critical illness scheme | Cycle to work scheme | Family planning support | Flexible workingMid-level Full TimeGBR Manchester Hardman Boulevard1mo ago
-
IAM Engineer - SSO GBP 45K-50KAWS | Access Management | Adaptive Access | Authentication | Authorization25 Paid Days Annual Leave | Cycle to work scheme | Dental insurance options | Employee discounts | Gym membership subsidizedMid-level Full TimeGBR-London SOHO, United Kingdom1mo ago
-
Infrastructure Engineer GBP 40K-40KAutopilot | Azure | Cloud Sync | Conditional Access | Defender for Endpoint25 days annual leave | Cycle to work scheme | Gym discounts | Health cash plan | Life assuranceEntry-level Full TimeWest Malling, United Kingdom1mo ago
-
Cloud Services Analyst GBP 55K-65KAutomation | DevOps | ITIL | ITSM | Microsoft AzureRemote work option | Security clearance support | Shift workSenior-level Full TimeUnited Kingdom - Remote R1mo ago
-
Security Lab Graduate GBP 31K-34KC# | Computer Architecture | Confidential Computing | Cryptography | GoCareer Development Programs | Health and wellbeing benefitsEntry-level Full TimeBristol, Avon, United Kingdom1mo ago
-
Mid-level Full TimeLondon, UK1mo ago
-
Senior Infrastructure Administrator GBP 52K-70KActive Directory | Azure | Azure Arc | BGP | FirewallFlexible working | Inclusive workplace | Professional growth opportunitiesSenior-level Full TimePreston, LNH, United Kingdom1mo ago
-
Senior Offensive Security Engineer GBP 60K-65KApplication Security | Bash | Cloud Security | Databases | Engineering TechniquesAnnual leave | Healthcare | Pension | Sharesave scheme | Volunteering daysSenior-level Full TimeNottingham, England, United Kingdom1mo ago
-
Senior Engineering Manager - Cloud Networking GBP 92K-138KALB | AWS | Auto Scaling | Automation | Cloud NetworkingBenefits | Equity | Health programs | Training | Workplace cultureSenior-level Full TimeGBR - London, United Kingdom1mo ago
-
Public Cloud Second Line Engineer GBP 28K-34KActive Directory | Azure Active Directory | Azure Backup | Azure Monitor | Azure Recovery25 days holidays plus birthday off | Company events | Company pension scheme | Discounts | Employee assistance programMid-level Full TimeUnited Kingdom, United Kingdom1mo ago
-
ADFS | Active Directory | C# | Cloud systems | ContainersMid-level Full TimeLondon1mo ago
-
Data Centre Network Engineer GBP 47K-60KACI | APIs | Ansible | Automation tools | BGPFlexible hours | Remote workMid-level Full TimeEdinburgh, United Kingdom1mo ago
-
Forward Deployed Engineer GBP 65K-85KCloud Platforms | Customer Success | Detection engineering | Docker | KubernetesFlexible working | Healthcare | Learning budget | Pension | Travel allowanceSenior-level Full TimeUnited Kingdom - Remote R1mo ago