Technical Customer Success Manager - AppSec / OffSec

Tasks

• Act as external technical program manager
• Collaborate with product and sales
• Conduct technical triage and analysis
• Create customer documentation and runbooks
• Develop scalable self service workflows
• Own end-to-end customer experience
• Provide customer support for large accounts
• Represent customer voice internally
• Track assessment coverage and SLA adherence
• Translate pentesting findings into actionable guidance
• Triage scan result edge cases

Perks/Benefits

• Career growth
• Mission-driven team
• Remote work

Skills/Tech-stack

API documentation | Account Management | Application Security | CVSS | Customer Success | DAST | OWASP Top | OWASP Top 10 | Process Automation | Program Management | Runbooks | SAST | Security Scanners | Technical account management | Technical program management | Top 10 | Vulnerability Management