Technical Customer Success Manager

Tasks

• Address product issues and feature requests
• Build customer relationships
• Collaborate with cross-functional teams
• Conduct executive reviews
• Coordinate with third-party solutions
• Drive platform utilization
• Ensure customer satisfaction and retention
• Guide onboarding and implementation
• Maintain platform knowledge
• Manage customer portfolio
• Manage stakeholder relationships
• Provide technical expertise
• Recommend additional features
• Report risks and wins
• Track account metrics using Gainsight
• Validate deployment and configurations

Perks/Benefits

• Discretionary time off
• Health benefits
• Inclusive workplace
• Paid Holidays

Skills/Tech-stack

Account Management | Communication | Customer Relationship Management | Customer Success | Customer relationship | Cyber Security | Linux | Network Engineering | Networking | Platform configuration | Problem Solving | Project Management | Relationship Management | Routing | Security | Solution Deployment | Stakeholder management | Switching | Technical Support | Technical documentation | Troubleshooting