Technical Services and Support Intern
Tasks
- Collaborate with R and D and product teams
- Conduct incident management and resolution
- Create and update knowledge base articles
- Deliver root cause analysis to customers
- Handle support tickets and first level analysis
- Manage ticket queues to meet KPIs
- Perform break fix bug and enhancement requests
- Provide first-line customer support
- Relay customer feedback to internal teams
- Support training and documentation
Perks/Benefits
- N/A
Skills/Tech-stack
Cause analysis | Cloud Computing | Cloud Security | Cybersecurity Concepts | Data forwarding | Devo | Endpoint troubleshooting | Incident Management | Jira | KQL | Linux | Log Management | Microsoft Sentinel | Monitoring Tools | Query languages | Root Cause Analysis | Root cause | SIEM | SPL | SQL | SaaS | ServiceNow | Splunk | SumoLogic | Ticketing systems | Zendesk
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