Technical Success Administrator - Emergency Call Management (ECM)
Florida, US Offsite, United States
R
USD 115K-130K Senior-level Full Time
Tasks
- Coordinate internal resources
- Diagnose customer concerns remotely
- Diagnose low usage red flags
- Ensure customer satisfaction goals
- Facilitate incident management
- Integrate supplemental mapping data layers
- Manage customer engagement
- Provide remote technical coaching
- Resolve ECM service requests
- Support incident resolution
- Tune ECM configuration and workflows
Perks/Benefits
- 401k match
- Employee stock purchase plan
- Medical/Dental/Vision
- Paid Holidays
- Paid parental leave
- Paid time off
- Remote work option
- Travel as needed
Skills/Tech-stack
AWS | Active Directory | Azure | CTI | Cisco CCNA | Computer Telephony Integration | Computer telephony | Firewalls | GIS | LAN/WAN | Linux | MySQL | Networking | Private Cloud | Public Cloud | Router configuration | SQL Server | Switch configuration | Telephony | Telephony Integration | Troubleshooting | Unix | VMware | VoIP | Windows 10 | Windows 7 | Windows server
Education
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