Technical Support Analyst
Tasks
- Collaborate with engineers to troubleshoot
- Communicate via email phone and chat
- Document issues in CRM
- Follow up with customers
- Manage customer support tickets
- Provide SSL product support
- Resolve customer issues
- Use knowledge centered support principles
Perks/Benefits
- Disability insurance
- Education Support Program
- Employee assistance program
- Gap Cover
- Gym reimbursement
- Life insurance
- Medical aid
- Provident fund
Skills/Tech-stack
Apache | CRM | Code Signing | DNS | HTML | Linux | Microsoft Windows | Microsoft Windows Server | Networking | OpenSSL | PKI | S/MIME | SMTP | SSL | TCP/IP | Unix | VPN | Windows server
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