Technical Support Analyst
Tasks
- Analyze service desk data
- Coordinate cross-functional support teams
- Diagnose and resolve incidents
- Document tickets and resolutions
- Identify recurring issues
- Participate in continuous improvement
- Perform onsite diagnostics and repairs
- Process RMA requests
- Provide tier 1 troubleshooting
- Provide tier 2 technical support
Perks/Benefits
- Company retreats
- Complimentary snacks
- Continuing education budget
- Dental insurance
- Flexible schedule
- Flexible work arrangement
- Health insurance
- Monthly catered lunches
- Paid vacation
- Pet-friendly office
- Quarterly merit bonus
- Retirement contributions
- Tuition reimbursement
- Vision insurance
Skills/Tech-stack
Hardware Troubleshooting | Incident Management | Linux | Microsoft Office | Microsoft Office Suite | Network Troubleshooting | Office Suite | Return Merchandise Authorization | Return Merchandise Authorization RMA | Service Desk | Service Desk Analytics | Service Level | Service Level Management | Software Troubleshooting | Technical documentation | Ticketing systems
Education
N/A
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