Technical Support Associate 2nd Shift, Ability to work 11:30am-8pm GMT
London, United Kingdom, United Kingdom
GBP 31K-40K (estimate) Mid-level Full Time
Tasks
- Create knowledge base entries
- Document customer interactions for auditing
- Escalate recurring issues to team leads
- Maintain internal knowledge systems
- Participate in pre release testing
- Resolve technical support inquiries via live chat
- Resolve technical support inquiries via telephone
- Resolve technical support inquiries via ticket system
- Spin up lab environments to reproduce customer networks
- Stay current on product changes
- Troubleshoot using lab firewalls switches routers endpoints
- Validate performance against test plans
Perks/Benefits
Skills/Tech-stack
Android | BIND | Chromebook | Content Filtering | DNS | Firewalls | IOS | Intrusion Prevention | Linux | MacOS | Packet Capture | Penetration Testing | Public Key Infrastructure | Public key | Risk Assessment | Routing | SSL/TLS | Switching | Test Plans | VDI | Virtualization | Windows | Windows server
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