Technical Support Engineer - 2nd Shift (Wed-Sun)
Orlando, Florida, United States
USD 59K-72K (estimate) Mid-level Full Time
Tasks
- Bubble up recurring issues and improvements
- Create and maintain internal knowledge systems
- Create and submit knowledgebase entries
- Document interactions for auditing and record keeping
- Solve technical support inquiries via telephone live chat ticket
- Spin up lab environments for troubleshooting
- Stay current with product changes
- Test pre release solutions and validate performance
Perks/Benefits
- 401k matching
- Company-Paid Holidays
- Dental insurance
- Health insurance
- Unlimited paid time off
- Vision insurance
Skills/Tech-stack
Android | BIND | Chromebook | Content Filtering | DNS | Firewall | IOS | Intrusion Prevention | Linux | PKI | Packet Capture | Penetration Testing | Red Hat | Red Hat Linux | Risk Assessment | Routing | SSL/TLS | Switching | TCPIP | VDI | Virtualization | Windows server | Wireshark
Education
N/A
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