Technical Support Engineer
All Cities, India
INR 938K-1173K (estimate) Mid-level Full Time Found 1d ago
Tasks
- Act as liaison between stakeholders
- Escalate outages
- Leverage AI tools to improve operations
- Maintain issue logs and reports
- Monitor system alerts and contact center platforms
- Participate in standups and incident reviews
- Support audit and compliance
- Track performance metrics
- Triage and manage incidents
Perks/Benefits
- Certifications
- Culture of high performance
- Global impact
- Health insurance
- Inclusive environment
- Internal mobility
- Language courses
- Mentorship
- Professional development
- Relocation program
- Remote work
- Team events
Skills/Tech-stack
AI tools | Call center platforms | Cloud call center | Cloud call center platforms | Communication | Crisis Handling | Dynatrace | Genesys Engage | Incident Management | Microsoft Copilot | Network Monitoring | ServiceNow | Splunk | Teamwork | Vendor Coordination
Education
Associate Degree | Bachelor's | Bachelor's Degree | Diploma | High School Diploma
Language: en |
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