Technical Support Engineer
Bengaluru, India
INR 938K-1173K (estimate) Mid-level Full Time Found 1d ago
Tasks
- Escalating outages and anomalies
- Liaising between technical and business teams
- Maintaining issue logs and reports
- Monitor system alerts and contact center platforms
- Supporting audit and compliance
- Tracking call and system performance
- Triaging and managing incidents
- Using AI tools to improve operations
Perks/Benefits
- Certification programs
- Culture of Performance
- Global collaboration
- Health insurance
- Inclusive environment
- Internal mobility
- Language courses
- Mentorship
- Professional development
- Relocation program
- Remote work
- Team building events
Skills/Tech-stack
AI tools | Call center platforms | Cloud call center | Cloud call center platforms | Communication skills | Crisis Handling | Dynatrace | Genesys Engage | Incident Management | Microsoft Copilot | Network Monitoring | Night Shift | Night Shift Support | ServiceNow | Shift support | Splunk | Teamwork | Vendor Coordination
Education
N/A
Language: en |
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