Technical Support Engineer
Tasks
- Analyze and reproduce client issues
- Assist via multiple channels
- Collaborate with product teams
- Document customer interactions
- Document known issues
- Engage with high touch customers
- Guide on product usage
- Investigate product and integration issues
- Participate in on-call schedule
- Resolve issues on the same day
- Troubleshoot network VPN SFTP certificates SSO
- Understand customer configurations
Perks/Benefits
- N/A
Skills/Tech-stack
API Architecture | Analytical Skills | Browser troubleshooting | CRM | Certificates | Customer Service | Fast learner | HTML | JSON | Linux | Linux scripting | Network Security | Networking | Organizational skills | Payment Systems | Performance Troubleshooting | Problem Solving | Python | Research skills | Responsiveness | SQL | Scripting | Troubleshooting | Verbal communication | Windows | Written communication | XML
Education
Regions
Countries
States
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