Technical Support Engineer - Cloud (Remote, GBR)
GBR Remote, United Kingdom
R
GBP 50K-56K (estimate) Mid-level Full Time
Tasks
- Coordinate engineering bug reports
- Create knowledge base content
- Document customer feedback
- Escalate customer issues
- Integrate deploy and maintain services
- Lead technical communications
- Manage customer escalations
- Provide action plans
- Research technical issues
- Resolve customer problems
- Troubleshoot root cause
Perks/Benefits
- Employee networks
- Paid adoption leave
- Paid parental leave
- Professional development
- Remote work
- Vacation and holidays
- Volunteer opportunities
- Wellness programs
Skills/Tech-stack
API troubleshooting | AWS | Azure | Cloud Computing | Cloud platform | Docker | Firewall | Google Cloud | Google Cloud Platform | Kubernetes | Linux | MacOS | Network Troubleshooting | Private Network | Proxy | Remote Access | Security Solutions | Splunk | System Administration | Troubleshooting | Virtual Private Network | Windows | Windows Service
Education
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