Technical Support Engineer, Edtech
United Kingdom (Remote)
R
GBP 65K Senior-level Full Time Found 5d ago
Tasks
- Collaborate with teams to resolve issues
- Diagnose and resolve product, device, and network issues
- Escalate complex issues with diagnostic details
- Identify patterns and contribute to process improvements
- Log and document incidents
- Own and manage support cases from start to finish
- Provide technical guidance to VAR partners
- Respond to support queries
- Support environments involving Active Directory, Windows Server, networking, firewall, ChromeOS, Android, iPadOS, and macOS
- Support reseller deployment and post-implementation
- Use remote tools for troubleshooting
Perks/Benefits
Skills/Tech-stack
Active Directory | Android | ChromeOS | Customer support | Documentation | Firewall Configuration | IPadOS | MacOS | Networking | Networking Fundamentals | Remote Support | Technical Guidance | Troubleshooting | Windows server
Education
Language: en |
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