Technical Support Engineer, Edtech

United Kingdom (Remote) R

GBP 65K Senior-level Full Time

@ S...

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Found 25d ago

Tasks

Conduct remote troubleshooting sessions
Contribute to FAQs and knowledge base
Diagnose and resolve product, configuration, device, and networking issues
Escalate complex issues
Identify patterns and suggest process improvements
Identify recurring challenges and suggest improvements
Liaise with internal teams
Log and document incidents
Own cases end-to-end
Provide technical guidance to VAR partners
Respond to support queries
Support reseller deployment and troubleshooting

Perks/Benefits

Skills/Tech-stack

Education

N/A

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Technical Support Engineer, Edtech

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