Technical Support Engineer, Edtech
United Kingdom (Remote)
R
GBP 65K Senior-level Full Time Found 5d ago
Tasks
- Conduct troubleshooting sessions remotely
- Contribute to process improvements
- Create documentation and enablement resources
- Diagnose and resolve product and network issues
- Escalate complex issues
- Identify and report recurring issues
- Liaise with product and engineering teams
- Log and document incidents
- Manage multiple cases concurrently
- Own support cases from opening to closure
- Provide technical guidance to VAR partners
- Respond to support queries
- Support configuration and troubleshooting during deployments
Perks/Benefits
Skills/Tech-stack
Active Directory | Android | ChromeOS | Communication skills | Customer support | DNS | Firewall Configuration | IPadOS | MacOS Administration | Networking Fundamentals | Problem Solving | Remote troubleshooting | Routing | Structured troubleshooting | Technical documentation | Windows server
Education
N/A
Language: en |
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