Technical Support Engineer, Edtech

United Kingdom (Remote) R

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GBP 65K Senior-level Full Time Found 5d ago

Tasks

Contribute to FAQs and support resources
Diagnose and resolve product, configuration, device, and networking issues
Escalate complex issues with diagnostic details
Identify pattern and improve processes
Identify recurring issues and recommend documentation or training
Liaise with product, engineering, sales, and customer teams
Log and document incidents
Own support cases from open to close
Provide technical guidance during deployment and post-implementation
Respond to support queries from schools and VARs
Support VAR configuration, troubleshooting, and best practices
Troubleshoot environments involving Active Directory, Windows Server, networking, firewall, ChromeOS, Android, iPadOS, macOS
Use remote tools for troubleshooting sessions

Perks/Benefits

Skills/Tech-stack

Education

N/A

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Technical Support Engineer, Edtech

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