Technical Support Engineer ||

Tasks

• Advocate for customers
• Apply systems analysis techniques
• Assess when to escalate issues
• Communicate technical issues clearly
• Create knowledge-based articles
• Develop subject matter expertise
• Document case notes effectively
• Gather and analyze technical information
• Interface with customers
• Manage case priorities
• Mentor and coach less experienced staff
• Participate in content creation
• Review technical solution articles
• Select appropriate troubleshooting tools
• Troubleshoot hardware and software issues
• Validate technical information
• Work in shifts including weekends and holidays

Perks/Benefits

• Flexible schedule
• Health insurance
• Paid time off
• Training and development

Skills/Tech-stack

Active Directory | Assessment tools | Chef | Configuration Management | Customer support | Firewall Configuration | IPSec VPN | Linux | Metasploit | Microsoft Windows | Microsoft Windows Server | MongoDB | MySQL | Nessus | Networking Fundamentals | Nmap | Proxy | Puppet | Python | Routing | SQL Server | SSL | Salt | Security Assessment Tools | Security assessment | Switching | TCPDump | Troubleshooting | Unix | VLANs | VPNs | Windows | Windows server | Wireshark