Technical Support Engineer (Hybrid/Columbia MD)
US - Headquarters - Maryland - Columbia
USD 66K-88K Entry-level Full Time
Tasks
- Analyze vulnerability scan results
- Assist with complex customer environments
- Build relationships with internal teams
- Capture and channel customer feedback
- Communicate technical information
- Create and publish solution knowledge
- Maintain product knowledge
- Recreate software issues in lab
- Review performance metrics
- Support product and security best practices
- Troubleshoot customer issues
- Work with remote troubleshooting tools
Perks/Benefits
- Community programs
- Dental
- Disability insurance
- EAP
- Education assistance
- Flexible spending
- Holidays
- Life insurance
- Medical
- Paid time off
- Referral program
- Retirement plan
- Stock purchase plan
- Vision
- Wellness events
Skills/Tech-stack
AI | Analytical Skills | Certificates | Communication | Customer support | Cybersecurity | LLMs | Linux | Log Analysis | Networking | Problem Solving | Programming | SQL | Security standards | System configuration | Ticketing systems | Troubleshooting | Unix | Virtualization | Vulnerability Management | Windows | Wireshark
Education
N/A
Regions
Countries
States
Cities
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