Technical Support Engineer I
Tasks
- Configure operating systems
- Diagnose software issues
- Document technical knowledge
- Escalate unresolved issues
- Follow standard escalation procedures
- Follow up to confirm issue resolution
- Log customer issues
- Prepare technical reports
- Prioritize multiple open issues
- Provide remote desktop support
- Research solutions
- Resolve network issues
- Set up and configure accounts
- Troubleshoot hardware issues
- Use email and chat to support customers
Perks/Benefits
- N/A
Skills/Tech-stack
Account setup | Help desk | Help desk software | Linux | MacOS | Network Troubleshooting | Operating System | Operating system configuration | Remote Desktop | System configuration | Troubleshooting | Windows | Zendesk
Education
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