Technical Support Engineer II - EDR
Tasks
- Assess impact
- Collaborate with product engineering teams
- Communicate with stakeholders
- Contribute to training
- Create knowledge articles
- Identify root cause
- Learn new technologies
- Manage time to meet goals
- Resolve technical problems
- Support shifts/holidays
- Troubleshoot customer issues
Perks/Benefits
- Employee networks
- Great Place to Work certification
- Office amenities
- Parental leave
- Professional development
- Vacation and holidays
- Wellness programs
Skills/Tech-stack
Application Support | Bug Fixing | Collaboration | Communication | Customer Service | Endpoint Security | Incident Response | Learning Agility | Operating System | Operating system support | Product enhancement | Product support | System Support | Technical documentation | Threat detection | Time management | Troubleshooting
Education
N/A
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