Technical Support Engineer II - EDR (Hybrid, IND)
Tasks
- Collaborate with engineering teams
- Create knowledge articles
- Enhance product features
- Fix bugs
- Identify root cause
- Mentor and train
- Monitor operational goals
- Resolve escalations
- Troubleshoot customer issues
- Work shifts and holidays
Perks/Benefits
- Employee networks
- Paid adoption leave
- Paid parental leave
- Paid vacation and holidays
- Professional development
- Volunteer opportunities
- Wellness programs
Skills/Tech-stack
Amazon Web Services | Application troubleshooting | Bash | Best practices | Cause analysis | Cloud Computing | Compliance | Data Visualization | Data analytics | EDR | ELK | Endpoint Security | Falcon platform | File IO | Google Cloud | IBM QRadar | Incident Response | Linux | MacOS | Memory Management | Microsoft Azure | Mitre Attack | Network IO | Operating System | Operating System Fundamentals | Powershell | Python | Root Cause Analysis | Root cause | Scripting | Security best practices | Shared Libraries | Software Distribution | Splunk | System fundamentals | Threat detection | Troubleshooting | Web Services | Windows | Windows Registry | XDR
Education
N/A
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