Technical Support Engineer II
Flex - Bengaluru, India
INR 969K-1450K (estimate) Mid-level Full Time
Tasks
- Create documentation
- Deliver training
- Document interactions
- Ensure product performance
- Escalate cases
- Follow policies
- Gather logs and reproduce issues
- Manage escalations
- Participate in knowledge sharing
- Participate in projects
- Prioritize workload
- Proactively identify and resolve problems
- Provide technical reviews
- Recommend solutions
- Research in knowledge base
- Respond to customer cases
- Support product components and integrations
Perks/Benefits
- N/A
Skills/Tech-stack
Active Directory | Application Support | Connection troubleshooting | Customer support | Endpoint diagnostics | HTTP | Information security | Knowledge Base | Linux | Log Analysis | MSSQL | Mac OS | Memory Analysis | Networking | Networking Fundamentals | Packet Analysis | Protocols | Red Hat | Red Hat Linux | SMTP | SSL/TLS | Support methodologies | TCP/IP | Technical documentation | Troubleshooting | Windows
Education
N/A
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