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Technical Support Engineer III

Flex - Bengaluru, India

INR 2000K-2400K (estimate) Senior-level Full Time

Expired Save

Expired 1mo ago

Tasks

Create and deliver mentoring programs
Document interactions and case details
Ensure product performance
Gather logs and reproduce issues
Identify and resolve potential problems
Manage customer escalations
Participate in knowledge sharing
Perform additional duties and projects
Prioritize workload based on severity
Provide in-depth training
Recommend solutions and escalate when needed
Research in knowledge base and documentation
Respond to customer cases
Review user documentation and product requirements
Serve as subject matter expert

Perks/Benefits

N/A

Skills/Tech-stack

AD | Active Directory | Active Directory Management | Application Support | Application support methodology | Command Line | Command line navigation | Directory management | Dump analysis | Email Troubleshooting | Endpoint diagnostics | Event Viewer | File System | File analysis | File system management | Firewall Configuration | HTTP | Information security | LDAP | Linux support | Log file | Log file analysis | MSSQL | Mac OS | Mac OS support | Memory dump | Memory dump analysis | Network Latency | Network Troubleshooting | Network latency diagnosis | Networking basics | Networking protocols | OS support | Packet Capture | Permissions Management | Red Hat | Red Hat Linux | SMTP | SSL/TLS | Support methodology | System management | TCP/IP | Windows Support | Wireshark

Education

Bachelor | Bachelor's Degree | Higher Diploma | Higher education

Roles

Cybersecurity Technical Support Engineer | Cybersecurity Technical Support Engineer III | Engineer III | Support Engineer III | Technical Support Engineer III

Regions

Countries

States

Cities

Bengaluru, Karnataka, IN

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