Technical Support Engineer III- Web Security

Tasks

• Act as subject matter expert
• Create and deliver mentoring programs
• Document case details
• Ensure optimal product performance
• Follow company policies
• Gather logs and reproduce issues
• Manage customer escalations
• Participate in knowledge sharing
• Perform additional duties as assigned
• Prioritize workload based on severity
• Proactively resolve potential issues
• Provide in-depth training
• Recommend solutions and escalate
• Research in knowledge base and with team
• Respond to customer cases
• Review user documentation and specifications

Perks/Benefits

• N/A

Skills/Tech-stack

Active Directory | Application Support | Application support basics | Communication | Customer support | Documentation | Dump analysis | Endpoint diagnostics | File analysis | HTTP Protocol | Information security | Information security concepts | Initiative | Integrity | Linux fundamentals | Log file | Log file analysis | MSSQL fundamentals | Memory dump | Memory dump analysis | Mentoring | Network Latency | Networking Fundamentals | PAC files | Packet Analysis | Red Hat | Red Hat Linux | Red Hat Linux fundamentals | Routing | SSL/TLS | SSL/TLS protocols | Security concepts | Speed | TLS protocols | Teamwork | Technical advising | Troubleshooting | Troubleshooting network | Troubleshooting network latency | Windows Support