Technical Support Engineer (Korean Speaker)
Tasks
- Collaborate with teams to resolve issues
- Conduct internal training
- Contribute to knowledge base
- Document customer call trends
- Mentor peers
- Participate in on-call rotation
- Provide phone and email support
- Report bugs and enhancements
- Research using knowledge base and labs
- Troubleshoot installation, upgrade, network, Active Directory issues
- Use internal tools for problem resolution
- Validate bugs in test environment
Perks/Benefits
Skills/Tech-stack
A10 | Communication skills | Customer support | Docker | F5 | JSON | Java | Kubernetes | Load balancers | Networking | OpenSSL | PKI certificates | Problem Solving | REST API | Troubleshooting | Unix
Education
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