Technical Support Engineer
Tasks
- Analyze logs and error reports
- Collaborate with cross-functional teams
- Communicate with customers
- Diagnose and resolve security software issues
- Improve support processes
- Monitor customer tickets for trends
- Participate in on-call rotation
- Perform root cause analysis
- Self-learn and stay updated
- Write knowledge base articles
Perks/Benefits
Skills/Tech-stack
APIs | AWS | Active Directory | Azure | Change Management | Customer Service | Cybersecurity | GCP | HTTP | Incident Management | Linux | Mac OS | MySQL | Networking | Registry management | SSL/TLS | Troubleshooting | Virtualization | Windows
Education
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