Technical Support Engineer
Tasks
- Apply structured problem solving
- Assess risk exposures
- Automate troubleshooting workflows
- Collaborate with engineering and DevOps teams
- Collect and ingest logs
- Configure and troubleshoot SIEM platforms
- Coordinate with development teams
- Handle customer platform issues
- Integrate Windows Event logs
- Isolate hardware and software problems
- Monitor behavior analytics systems
- Perform technical troubleshooting
- Perform threat modeling
- Support on-premises and cloud deployments
- Troubleshoot Elasticsearch
- Troubleshoot MS SQL databases
- Troubleshoot MongoDB
- Troubleshoot networking connectivity
- Use regular expressions
- Write Powershell scripts
- Write Python scripts
Perks/Benefits
- N/A
Skills/Tech-stack
API Integration | Behavior analytics | Command Line | Elasticsearch | Event Logging | Firewalls | Linux | Log Ingestion | Log Monitoring | MS SQL | MongoDB | Powershell | Python | Regular Expressions | Routing | SIEM | SOAR | Scripting | Syslog | TCPIP | UEBA | VPN | Windows event logging | Windows server | Wireshark
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