Technical Support Engineer
Tasks
- Analyze network and security incidents
- Collaborate with development and QA teams
- Diagnose operating system and service problems
- Provide product support over SaaS
- Resolve customer service requests
- Resolve vulnerability management issues
- Serve as main point of contact for technical issues
- Support customers via phone email and MS Teams
- Troubleshoot security application issues
Perks/Benefits
Skills/Tech-stack
ARP | Active Directory | Apache | Application Security | BIND | Bash | DHCP | DNS | File systems | Firewall | Group Policy | IIS | Intrusion Detection | Intrusion Detection System | Jira | Kerberos | Kernel mode | Linux | Malware | Malware analysis | NTLM | Network Vulnerability | Network Vulnerability Scanners | Oracle | Packet Capture | Proxy server | Python | Regex | Registry | SQL | SSH | SSL | SaaS | Salesforce | Sudo | TCP | TCPIP | UAC | UDP | Unix | User mode | Vulnerability Management | Vulnerability Scanners | Web Application | Web application security | Windows
Education
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