Technical Support Engineer
Pune, India
INR 938K-1173K (estimate) Mid-level Full Time Found 1d ago
Tasks
- Act as liaison between technical and business teams
- Coordinate incident resolution
- Leverage AI tools to improve operations
- Monitor system alerts and infrastructure
- Prepare incident reports and maintain logs
- Track performance and system health
Perks/Benefits
- Certifications
- Global projects
- Health insurance
- Inclusive environment
- Internal mobility
- Language courses
- Mentorship
- Relocation
- Remote work
- Team building events
Skills/Tech-stack
AI tools | Call center platforms | Cloud call center | Cloud call center platforms | Command Center | Command center operations | Communication skills | Crisis Handling | Dynatrace | Genesys Engage | IT Operations | Incident Management | Microsoft Copilot | Network Monitoring | Night Shift | Night shift readiness | ServiceNow | Splunk | Teamwork | Vendor Coordination
Education
N/A
Language: en |
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