Technical Support Engineer (Remote, NZD)

Tasks

• Collaborate with engineering to fix bugs
• Communicate with internal and external stakeholders
• Contribute to mentoring and training
• Create knowledge articles
• Debug application and operating system issues
• Identify root cause
• Learn new technologies and product features
• Manage work to meet operational goals
• Resolve escalations
• Troubleshoot customer issues

Perks/Benefits

• Employee networks
• Flexible work culture
• Paid adoption leave
• Paid parental leave
• Professional development opportunities
• Remote work
• Vacation and holidays
• Volunteer opportunities
• Wellness programs

Skills/Tech-stack

Active Directory | Cassandra | Cause analysis | Container administration | Docker | Elasticsearch | File IO | Identity Management | JSON | Kafka | Kerberos | Kernel space | Kubernetes | LDAP | Linux | MFA | MacOS | Memory Management | NTLM | Network IO | PCAP | REST API | Regex | Root Cause Analysis | Root cause | SAML | SaaS | Shared Libraries | Software Distribution | Splunk | TCPIP | Troubleshooting | User space | Windows | Windows Registry | Wireshark | Zero Trust | Zero trust solutions