Technical Support Engineer
Remote United Kingdom
R
GBP 40K-50K (estimate) Senior-level Full Time Found 11d ago
Tasks
- Act as customer liaison to teams
- Escalate critical issues
- Manage customer communication
- Participate in on-call rotation
- Provide phone/email/chat support
- Track status to customer
- Transition product issues to engineering
- Troubleshoot and debug customer problems
Perks/Benefits
- N/A
Skills/Tech-stack
Account administration | Active Directory | Communication skills | Customer Needs | Customer Needs Analysis | Customer Service | DNS | Firewall Rules | GPO | Needs Analysis | Network Topology | Networking utilities | Secure Communications | Security Software | Team Collaboration | Virtualization | Windows Account Administration | Windows server
Education
N/A
Language: en |
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