Technical Support Engineer
Remote, United States
R
USD 80K-84K Mid-level Full Time Found 9d ago
Tasks
- Analyze source code
- Collaborate with colleagues
- Collaborate with engineering
- Communicate with customers and sales
- Develop support processes and content
- Diagnose customer issues
- Identify and document improvements
- Prioritize solutions
- Provide on-call support
- Reproduce issues in lab
- Support customer via third-tier support queue
Perks/Benefits
- Health insurance
- Paid time off
- Recognition programs
- Retirement plans
- Stock options
- Wellness services
Skills/Tech-stack
Bash | Cloud Environments | Customer communication | Data Center Networks | Data center | Linux | Networking | NoSQL | Packet Capture | Problem Resolution | Python | Remote management | SQL | Scripting | Security appliances | Security technologies | System analysis | TCP/IP | Team Collaboration | Troubleshooting | Virtual environments
Education
Language: en |
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