Technical Support Engineer
Remote United States | Eastern Time Zone
R
USD 108K-170K (estimate) Senior-level Full Time
Tasks
- Act as customer liaison to other teams
- Escalate critical issues
- Manage customer communication and expectations
- Participate in on-call rotation
- Provide phone, email, and chat support
- Transition product issues and track status
- Troubleshoot and debug customer problems
Perks/Benefits
- N/A
Skills/Tech-stack
AV | Account administration | Active Directory | Communication skills | Cross-team | Cross-team interaction | Customer Needs | Customer Needs Analysis | Customer care | DNS | Desktop OS | Firewall | GPO | Mac OS | Needs Analysis | Network Topology | Networking tools | Secure Machine Communications | Security Software | Server OS | Team Interaction | Virtualization | Windows Account Administration | Windows Desktop | Windows Server OS | Windows desktop OS | Windows server
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