Technical Support Engineer
Tasks
- Collaborate with engineering team
- Develop internal support tools
- Diagnose and troubleshoot technical issues
- Document and record technical procedures
- Educate and train customers on products and services
- Escalate complex requests
- Guide customers through troubleshooting
- Improve support processes
- Maintain customer interaction records
- Provide technical assistance and support
- Track and route issues
Perks/Benefits
Skills/Tech-stack
Cloud technologies | Customer Service | Database | Linux | Problem Solving | Programming | Software Troubleshooting | System design | Technical Support | Windows
Education
N/A
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