Technical Support Engineer - Web Security
Praha, Hlavní město Praha, Czech Republic
CZK 600K-900K (estimate) Mid-level Full Time
Tasks
- Analyze and investigate product problems
- Collect data and traces for investigation
- Engage DevOps for cloud solution tickets
- Escalate high priority situations
- Manage multiple issues and meet SLAs
- Provide customer technical support via phone and ticketing system
- Reproduce issues in Fortinet lab environment
- Troubleshoot issues in real-time
Perks/Benefits
- N/A
Skills/Tech-stack
API Testing | API Testing Tools | Application Firewall | Bash | Cloud technologies | DNS | FortiADC | FortiAppSec Cloud | FortiCASB | FortiDAST | FortiDDoS | FortiIsolator | FortiWeb | HTTP | JSON | Kerberos | LDAP | Linux | Load Balancing | Lua | NTLM | Network Traffic | Network Traffic Analysis | OSI Model | PCRE | PKI | RADIUS | SSL | SSO | Security | TCP/IP | Testing tools | Traffic analysis | Troubleshooting | Two-Factor Authentication | Unix | VMware | Virtualization | Web Application | Web Application Firewall | Windows | Wireshark | XML
Education
N/A
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