Technical Support Engineering - Windows Support & Azure
San José, San José Province, CR
USD 83K-183K (estimate) Entry-level Full Time
Tasks
- Apply automated tools
- Assist in readiness programs
- Collaborate on technical issues
- Contact customers
- Contribute to customer solutions
- Develop support content
- Identify defects
- Identify process gaps
- Mentor new engineers
- Participate in case discussions
- Perform product troubleshooting
- Provide product feedback
- Resolve customer issues
- Review complex issues
- Share knowledge
- Utilize troubleshooting tools
Perks/Benefits
Skills/Tech-stack
Automation | Azure | Collaboration | Customer Service | Event Logs | Knowledge sharing | Networking Trace Analysis | Performance traces | Problem Solving | Product knowledge | Research | Technical documentation | Tool usage | Trace analysis | Troubleshooting | Windows server
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