Technical Support Manager
Tasks
- Allocate staffing
- Collaborate with engineering and product teams
- Define objectives and KPIs
- Foster team culture and knowledge sharing
- Hire and develop support staff
- Lead support team
- Manage customer escalations
- Provide motivation and coaching
Perks/Benefits
- Community involvement support
- Medical/Dental/Vision
- Paid parental leave
- Paid time off
- Retirement plans
Skills/Tech-stack
Authentication SAML | Authentication SAML OAuth | Authentication SAML OAuth LDAP | Cloud Security | Communication | Customer Service | Escalation Handling | Leadership | Network Security | Operations Management | Problem Solving | Product Collaboration | Protocols TCP | Protocols TCP/IP | Protocols TCP/IP HTTP/S DNS | SAML OAuth LDAP | Support management | Team Development
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